Terms and Conditions
Our Terms and Conditions are in place to ensure that all parties involved in the moving process know what their responsibilities are. The Terms and Conditions are in place to ensure that the move will go as planned and that no misunderstandings may occur on the given moving date. They are in place to ensure that the provided information is accurate so the correct size vehicle, number of movers and the correct tools are required to be able to conduct the move as agreed.
Where we use the words ‘You’ or ‘Your’ it means the customer. ‘We’, ‘Us’ or ‘Our’ means Speed-Removals International LTD or Speed-Removals WA LTD.
Please note: These terms & conditions may be changed with the agreement of both the customer and Speed-Removals. Please notify us if you wish to make any changes when making your booking. By confirming a booking with Speed-Removals. you are agreeing to the following terms and conditions.
- Minimum hour’s job
There are a minimum of 2 hours on all jobs, when you require van plus 1 or 2 men. Therefore, if you required 3 men and a van, a minimum of 3 hours on all jobs will be applied. Rates are charged in half hour increments.
- Congestion charge
Extra payment of £12.00 is required if traveling through the congestion charge area.
- Arrival times
Job arrival times are estimated. Although we do our best to be on time, circumstances out of our control may cause delays, we do not offer discounts for lateness.
- Customer responsibility
- Parking must be arranged and is the responsibility of the customer. Any parking fines incurred will be added to the cost of the final bill.
- It is the client’s responsibility to be present at all addresses concerned throughout the moving process. Speed-Removals will not be held responsible if the property is left unattended.
- It is the costumer responsibility to provide us a list of all items by e-mail at least 72 hours prior to the start of the Recovery in order to be covered by our goods in transit insurance.
- Our responsibility
- It is our responsibility to deliver your goods to you undamaged. By “undamaged we mean in the same condition as they were in the time when they were packed or otherwise made ready for transportation and/or storage.
- In the event of loss of or damage to your goods caused by negligence or breach of contract on our part, our liability to you is to be assessed as a sum equivalent to the coast of their repair or replacing, taking into account their age and condition immediately prior to their loss or damage subject to a maximum liability of £40.00 per item.
- Hourly charge
The Hourly charge rate applies when traveling inside the M25.
Outside M25, the charging rate is based on MPT (miles, petrol and time spent). In international Recovery Our costs may change when there are currency changes in taxation on fuel, ferry, freight, or toll charges that are out of our control.
No liability is accepted for any lost or damaged items that are seized and confiscated by any government agencies such as Customs authorities.
- Customer misbehavior
We reserve the right to refuse, cease or stop the job at any point if our staff is abused – verbally or otherwise.
If you postpone or cancel after your booking is confirmed, you will be charged nil if you give us six days notice an advance of the confirmed quote. If you postpone or cancel within five days of the start time of the move you will be charged 30% of the confirmed quote. If you postpone or cancel within 72 hours of the start time of the move you will be charged 40% of the confirmed quote.
- Property access
If the property access is not suitable for the Recovery vehicle to get within 20 meters of the doorway, and as a result the Recovery contractors have to do additional work not included in the quotation, an additional charge will be added.
Our Goods in Transit insurance claims are subject to an excess of £300.00 payable at begging of the claim by the client. Whether the claim will be successful or not, the excess fee is not be refundable.This insurance is separate from this contract and subject to the terms and conditions of that policy provided by a third party insurer. The claim will only be accepted for up 7 days after the service was provided. Our insurance which is included in the price quoted it’s for GOODS IN TRANSIT only, and will only cover items while in Transit and not any damages inside the property. Should you need further cover for you move, please contact an insurance broker and obtain appropriate insurance cover.
If any goods are damaged,we will accept liability for loss or damage:
(a) If is due to our negligence whilst the goods are in our physical possession,
(b) Where there is a third party involved with the transport of goods such as international transport operator,we act on your behalf and the terms, conditions and insurance are set out by that contracted carrier.
Speed-Removals will not be held responsible for any damage caused by any inappropriate self-packing.
(a) Payments for jobs done in London (within the 25M) must be made at the accomplishment of the job. We accept cash payment only. In case you rather make a bank transfer, payment must reach our bank account 24 hours before your Recovery date.
(b) Payments for jobs done outside London (within the 25M) must be made by bank transfer. Payment must reach our bank account 48 hours before your Recovery date.
- Restricted items
The following items are not permitted to be removed unless previously agreed and an inventory is submitted in writing to the Suppliers and Contractors at least 72 hours prior to the Recovery:
Jewelery, watches, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections. Prohibited or stolen items, drugs, dangerous, damaging or explosive items, including gas bottles, firearms, and ammunition.
- Revision of storage charges
If there is an increase in storage charges, you will be given 30 days notice in writing .
- Access to Storage
To access the storage there is a fee of £40.00 per container (for up to 2 hours).
- Our right to sub-contract the work
We reserve the right to partially or fully subcontract third parties for the work if necessary. And if we do we will abide to their terms and conditions (including insurance).
- 100% Satisfaction or your money back
Speed-Removals is a professional fully insured company with a highly trained team, however if during your Recovery we commit the three following faults, you will be entitle to your money back.
- Any damage within the premises.
- Any damage caused to your belongings
- Any misbehavior of the Recovery staff
- Variation of these Terms and Conditions
Any changes of these terms and conditions may be only done in writing by one of the directors of Speed-Removals.